TMO Conducts CX Training to Strengthen Service Excellence Among MMU Staff

The Touchpoint Management Office (TMO) organised two Customer Experience (CX) training sessions for MMU administrative staff as part of ongoing efforts to enhance service quality and customer satisfaction across the university.

The first session, Effective Customer Management, was held on 21 April 2026 at TM R&D, Cyberjaya, for Cyberjaya staff. The training focused on improving customer handling skills and strengthening service delivery among frontliners and administrative personnel.

The second session, Managing Difficult Clients: Strategies for Frontliners, took place on 23 April 2026 at Graha Maju, Melaka, involving MMU Melaka staff. It provided practical approaches for managing challenging customer interactions while maintaining professionalism and service standards.

Both sessions aim to equip staff with essential Customer Experience (CX) skills to better support MMU stakeholders and improve day-to-day service delivery. The initiative also aligns with the MORE MMU agenda, particularly in enhancing customer satisfaction and service quality, as well as supporting improvements in tNPS performance under the ONETOUCHPOINT initiative. TMO will continue to roll out similar training programmes to further strengthen a customer-focused culture and support service excellence across MMU.